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Privacy Policy for Name One
Effective Date: January 1, 2026
Last Updated: January 1, 2026
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1. Introduction
Name One ("we," "us," "our," or "the Company") is committed to protecting your personal data privacy. This Privacy Policy aims to clearly and transparently explain how we collect, use, store, transfer, and protect your personal data when you visit our official e-commerce website at [Insert Your Website URL] ("the Website") or use related services, in accordance with the requirements of the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) ("the Ordinance"), as well as the rights you have.
Please read this Policy carefully. By continuing to use our services, you acknowledge that you understand and consent to our handling of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Website immediately.
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2. Types of Personal Data We Collect
To provide you with a quality shopping experience and fulfill our contract, we collect the following categories of personal data:
2.1 Data You Provide Directly
· Identity and Contact Data: Your name, email address, contact phone number, billing address, and shipping address.
· Transaction and Financial Data: Your order history, payment records, and billing information. Please note that we typically do not store complete credit/debit card details, which are processed directly by our compliant third-party payment service providers.
· Communication Content: Any queries or correspondence you provide to us via contact forms, customer service, email, or social media.
2.2 Data Collected Automatically
When you browse our Website, we automatically collect technical data through log files, cookies, and similar technologies, including:
· Device and Connection Data: Your Internet Protocol (IP) address, browser type and version, operating system, and device identifiers.
· Browsing Behavior Data: The date and time of your visit to our Website, pages viewed, time spent on pages, clickstream data, and the referring website.
2.3 Data Obtained from Third Parties
Where permitted by law, we may obtain limited supplementary data from public sources or trusted third parties (e.g., social media platforms, if you choose to register or log in using such services).
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3. Purposes and Legal Bases for Collecting Personal Data
We process your personal data only when we have a lawful basis to do so, primarily including:
3.1 Performance of a Contract with You
· To process your orders, collect payments, and verify payment information to prevent fraud.
· To arrange product delivery, provide shipment tracking, and handle returns, exchanges, and refunds.
· To communicate with you regarding necessary transactional and post-purchase matters.
3.2 Compliance with Legal Obligations
· To maintain transaction records and issue invoices in compliance with Hong Kong and applicable tax, customs, and commercial laws.
· To respond to lawful requests from regulatory authorities, law enforcement, or courts.
3.3 For Our Legitimate Interests (where these are not overridden by your rights and freedoms)
· To administer, maintain, and optimize the operation and security of our Website.
· To conduct data analysis to improve our products, services, marketing strategies, and customer experience.
· To detect, prevent, and investigate illegal activities such as fraud, abuse, or security breaches.
3.4 Based on Your Explicit Consent
· To send you marketing communications (e.g., newsletters, promotional emails) about Name One's latest fragrance products, exclusive offers, and events. You may withdraw this consent at any time.
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4. Sharing and Disclosure of Personal Data
We will never sell your personal data. We only share your data with the following categories of third parties under necessary circumstances:
4.1 Service Providers
We engage third parties bound by strict confidentiality agreements to assist us in providing services, including:
· Payment Processors (e.g., Stripe, PayPal, AlipayHK): To process payment transactions. We provide them only with the minimum data necessary to complete the transaction.
· Logistics and Delivery Partners (e.g., DHL, FedEx, SF Express): To deliver products to you. We provide your recipient's name, address, and phone number.
· Website Hosting and Technical Support Providers: To help us operate and maintain the Website.
· Customer Relationship Management (CRM) and Email Marketing Platforms: To assist us in managing customer communications.
4.2 Legal and Compliance
We may disclose data to comply with legal obligations, regulations, subpoenas, or government requests, or in emergency situations to protect the vital interests of users, employees, or the public (e.g., personal safety).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of our company assets, your personal data may be transferred as part of the transaction. We will ensure the recipient continues to comply with this Policy.
4.4 Special Circumstances for International Orders
If you choose to ship products to a destination outside Hong Kong:
· Customs Declaration: As required by the laws of the destination country, we or our logistics partner must provide a commercial invoice to customs authorities, containing recipient details, product description, and value for clearance.
· Cross-border Transfer: Your shipping data will be transferred to logistics partners located in the destination country/region. We will implement contractual safeguards to require them to provide adequate data protection.
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5. Data Retention and Security
5.1 Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy. To comply with legal requirements (e.g., commercial, tax regulations), some transaction records may be retained for a longer period (e.g., 7 years). Upon expiry of the retention period, we will securely delete or anonymize your data.
5.2 Data Security Measures
We have implemented technical and organizational security measures commensurate with industry standards to protect your personal data against unauthorized access, disclosure, use, alteration, or destruction. These measures include encryption (e.g., SSL), access controls, and regular security assessments.
Please note: No method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
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6. Your Rights (Under the Personal Data (Privacy) Ordinance)
Under the Hong Kong Personal Data (Privacy) Ordinance, you have the following rights regarding your personal data:
· Right of Access: You have the right to request confirmation as to whether we hold your personal data and to obtain a copy of such data.
· Right of Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
· Right to Withdraw Consent: If we process your data based on your consent (e.g., for direct marketing), you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
· Right to Object: You have the right to object, on specific grounds, to our processing of your personal data based on legitimate interests.
How to Exercise Your Rights: To exercise any of the above rights, please submit a written request to our Data Protection Officer using the contact details provided in Section 10 below. We may charge a reasonable fee permitted by law for handling an access request and will endeavor to respond to your request within 40 days (as stipulated by the Ordinance).
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7. Direct Marketing
Under the Ordinance, we must obtain your explicit "opt-in" consent before using your personal data for direct marketing.
· We will seek your consent to receive marketing communications through a clear tick-box (opt-in) when you register an account or during checkout.
· All marketing communications (e.g., newsletters) will contain a clear "unsubscribe" (opt-out) link. You can opt-out and withdraw your consent for such use at any time, free of charge and conveniently.
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8. Use of Cookies and Similar Technologies
We use cookies to enhance your browsing experience, such as remembering shopping cart contents and language preferences, and to analyze website traffic for improvements.
· You can manage or block cookies through your browser settings. However, disabling certain functional cookies may affect the proper functioning of some parts of the Website (e.g., the shopping cart).
· We treat data collected through cookies that can identify you as personal data and protect it accordingly.
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9. Children's Privacy
Our Website and products are not designed for individuals under the age of 18. We do not knowingly collect personal data from persons under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately, and we will take steps to delete such data.
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10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business operations. Any material changes (e.g., significant changes to the purposes of data use or your rights) will be posted on this page with an updated "Last Updated" date. We may also notify you of significant changes via email or other prominent means. We encourage you to review this Policy periodically for the latest information.
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11. Contact Us
If you have any questions, complaints about this Privacy Policy or our handling of your personal data, or if you wish to exercise your statutory rights, please contact our Data Protection Officer using the following details:
· Company Name: Name One
· Position/Department: Data Protection Officer
· Email Address: nameone2023@gmail.com
We will endeavor to process your inquiry promptly and seriously.
