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Name One Official Online Store Terms and Conditions
Effective Date: January 1, 2026
Last Updated: January 1, 2026
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1. Acceptance of Agreement
These Terms and Conditions ("Terms") constitute a legal agreement between you ("Customer," "You," or "Your") and Name One ("the Company," "We," "Us," or "Our") governing your access to and use of our official e-commerce website at [Insert Your Website URL] ("the Website") and the purchase of products ("Products") through it.
Please read these Terms carefully before making any purchase. By accessing the Website, placing an order, or accepting delivery of Products, you acknowledge that you have read, understood, and unconditionally agree to be bound by all the provisions of these Terms and to comply with all applicable laws and regulations. If you do not agree to any part of these Terms, please discontinue your use of the Website immediately.
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2. Account and Registration
2.1 You may create an account on the Website. You must ensure that all information provided during registration (including but not limited to name, email address, shipping address) is accurate, complete, and up-to-date.
2.2 You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
2.3 We reserve the right to suspend or terminate your account for any reason (including but not limited to prolonged inactivity, violation of these Terms, or suspected fraudulent activity) without prior notice.
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3. Product Information, Pricing, and Availability
3.1 Product Descriptions: We make every effort to ensure the accuracy of product images and descriptions on the Website. However, due to differences in display monitors and photographic conditions, product colors may vary slightly from the actual item. All sizes and weights are approximate.
3.2 Pricing: All prices displayed are in Hong Kong Dollars (HKD), inclusive of applicable Goods and Services Tax as required by Hong Kong law, but exclusive of shipping fees. We reserve the right to adjust product prices without prior notice, but confirmed orders will be charged at the price at the time of order.
3.3 Stock & Availability: All orders are subject to product availability. If a product is out of stock, we will notify you within a reasonable time and offer the option to replace or cancel the order with a full refund. Our liability for orders we cannot fulfill due to stock issues is limited to the refund.
3.4 Fragrance Usage Note: All fragrances are for external use only. Avoid contact with eyes, mucous membranes, and damaged skin. Store in a cool, dry place away from children, open flames, and direct sunlight.
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4. Orders and Payment
4.1 Offer and Acceptance: Placing an order through the Website constitutes an offer to purchase. A contract of sale is formed only when we send you an "Order Confirmation" email acknowledging receipt of payment and that your order has been shipped (or is ready for shipment).
4.2 Order Review: We reserve the right to refuse or cancel any order (including confirmed orders) for reasons including:
* a) Product unavailability;
* b) Errors in pricing or other information;
* c) Suspected fraud or unauthorized transaction;
* d) Failure to pass our security checks;
* e) Shipping to a region we do not service.
4.3 Payment Methods: We accept the payment methods listed on the Website (e.g., credit/debit cards, PayPal, AlipayHK). Payment will be deducted from your account upon order confirmation. All transactions are subject to the terms of the third-party payment service providers.
4.4 Payment Security: We use industry-standard encryption technology (SSL) to protect your personal and financial information during checkout. We do not store your complete credit card details.
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5. Shipping, Delivery & International Orders
5.1 Shipping Costs & Times: Shipping fees will be clearly listed at checkout based on your chosen shipping method and destination. Estimated delivery times are estimates only and do not form part of the contract. We are not responsible for delays caused by carriers.
5.2 Risk & Transfer of Title: Title and risk in the Products pass to you upon delivery to your specified shipping address and acceptance by you (or your designated representative).
5.3 International Orders & Customs: For orders shipped outside Hong Kong (International Orders):
* a) Duties & Taxes: You, as the recipient, are solely responsible for paying any import duties, taxes, customs fees, or surcharges levied by the destination country/region. The Company is not liable for these fees and cannot predict their amount.
* b) Customs Documentation: To comply with the law, we will accurately declare order contents and value on the commercial invoice.
* c) Shipping Restrictions: Certain countries may have import restrictions on alcohol-containing perfumes. You are responsible for ensuring the Products you order can be legally imported into your country. The Company is not liable for any loss or additional costs due to customs detention, seizure, or refusal to clear.
5.4 Delivery Issues: Please inspect packages upon delivery. If a package shows obvious damage, note the issue with the carrier before signing. If you do not receive a package according to the tracking information provided in your order confirmation email, please contact us promptly.
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6. Returns, Exchanges & Refund Policy
6.1 Eligibility: We accept returns or exchanges requested within 14 days of you receiving the Product, provided the Product meets the following conditions:
* a) Unused: The Product and all original packaging, accessories, and tags are in pristine, resalable condition.
* b) Proof of Purchase: Possession of the original proof of purchase (order confirmation email or invoice).
6.2 Non-Returnable Items: Returns or exchanges will NOT be accepted under the following circumstances:
* a) Change of mind due to personal preference (e.g., scent), unrelated to product quality;
* b) Product has been used, damaged, or is not in its complete original packaging;
* c) The 14-day return period has expired.
6.3 Refund Process:
1. Please first contact our Customer Service at [nameone2023@gmail.com] to obtain a Return Merchandise Authorization (RMA) number and instructions.
2. Ship the Product with all original packaging, accessories, and the RMA number to our specified address (shipping costs are your responsibility, unless the return is due to a defect or our shipping error).
3. Upon receipt and inspection of the returned Product, we will process the refund within 14 business days. Refunds will be issued to your original method of payment. Please note, bank or payment platform processing times may cause delays in the refund posting.
6.4 Defective Products: If you receive a Product with a manufacturing defect or that is damaged, please contact us within 48 hours of receipt with photo or video evidence. We will arrange a free replacement or full refund.
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7. Limitation of Liability & Disclaimer
7.1 Product Use: You agree to use the Products according to their instructions and common sense. The Company is not liable for any injury or loss resulting from improper use, storage, or handling of the Products.
7.2 Liability Cap: To the maximum extent permitted by law, the Company and its employees or agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages (including loss of profits or data) arising from your use of the Website or purchase of Products.
7.3 The Company's aggregate liability for any single incident, regardless of cause, shall not exceed the actual purchase price of the order giving rise to the claim.
7.4 Force Majeure: We are not responsible for any delay or failure in performance resulting from any cause beyond our reasonable control, including but not limited to acts of nature, war, cyber-attacks, labor disputes, supply chain disruptions, or government actions.
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8. Intellectual Property
8.1 All content on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of the Company or its content suppliers and is protected by Hong Kong and international copyright laws.
8.2 The "Name One" trademark and all related logos and product names are trademarks of the Company or its affiliates. You may not use these trademarks in any way without our prior written permission.
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9. Privacy
The collection and use of your personal data are governed by our separate Privacy Policy. Please refer to that policy for our practices.
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10. General Provisions
10.1 Entire Agreement: These Terms, together with the Privacy Policy and Shipping Policy (if any), constitute the entire agreement between you and the Company regarding the purchase of Products and supersede all prior or contemporaneous communications and proposals.
10.2 Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
10.3 Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
10.4 Assignment: You may not assign any of your rights or obligations under these Terms. We may assign our rights and obligations at any time without your consent.
10.5 Governing Law & Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.
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11. Contact Us
For any questions regarding these Terms or your order, please contact us at:
· Company Name: Name One
· Customer Service Email: nameone2023@gmail.com
